Terms of Service

Acceptance of Terms

By accessing or using StackPilot's AI-powered incident response platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Description of Service

StackPilot provides an AI-powered incident response platform designed for software engineering teams. Our Service includes:

• Automated incident detection and analysis
• Code-aware root cause analysis and correlation
• Integration with development and monitoring tools
• AI-generated log queries, investigation steps, and code fixes
• Incident timeline generation and automated postmortems
• Team collaboration and knowledge sharing tools

User Accounts and Access

Account Registration

You must provide accurate and complete information when creating your account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Team Workspaces

StackPilot operates on a team-based model. Team administrators have the authority to:

• Invite and remove team members
• Configure integrations and service connections
• Manage data retention and privacy settings
• Access team-wide analytics and incident history

Access Restrictions

You may not:

• Share account credentials with unauthorized individuals
• Use the Service to violate any applicable laws or regulations
• Attempt to reverse engineer or circumvent Service security measures
• Use the Service to store or process data unrelated to incident response

Data and Integration Rights

Data Processing Authorization

By using StackPilot, you grant us the necessary rights to:

• Access and analyze data from your connected monitoring and development tools
• Process incident data, logs, code changes, and error information
• Generate insights, queries, and automated responses based on your data
• Store and analyze data to improve our AI models and service capabilities
• Create aggregated and anonymized datasets for research and development

Third-Party Integrations

You authorize StackPilot to:

• Connect to your GitHub repositories, monitoring tools, and communication platforms
• Read repository metadata, commit history, and deployment information
• Create pull requests, comments, and automated responses on your behalf
• Access incident data, alerts, and performance metrics from integrated services
• Post messages and notifications in your team communication channels

Data Ownership and License

You retain ownership of your original data. However, you grant StackPilot a worldwide, royalty-free license to:

• Use, process, and analyze your data to provide the Service
• Create derivative works (such as incident reports and code suggestions) based on your data
• Incorporate learnings from your data into our AI models for service improvement
• Generate anonymized insights for research, development, and marketing purposes

AI and Automated Features

AI-Generated Content

StackPilot's AI features may generate:

• Root cause analysis and incident correlations
• Suggested log queries and investigation steps
• Automated code fixes and pull requests
• Incident timelines and postmortem reports

Accuracy and Reliability

While our AI strives for accuracy, you acknowledge that:

• AI-generated suggestions are recommendations, not guarantees
• You remain responsible for reviewing and validating all automated actions
• StackPilot continuously improves but cannot guarantee 100% accuracy
• You should maintain appropriate testing and validation procedures

Automated Actions

By enabling automated features, you authorize StackPilot to:

• Automatically join incident response channels and post analysis
• Generate and submit pull requests based on identified issues
• Create incident timelines and documentation automatically
• Send notifications and alerts based on configured triggers

Billing and Subscriptions

Subscription Plans

StackPilot offers various subscription tiers with different features and usage limits. Your subscription includes:

• Access to core incident response features
• Integration capabilities based on your plan level
• Data storage and retention according to plan specifications
• Customer support appropriate to your subscription tier

Payment Terms

• Subscriptions are billed in advance on a monthly or annual basis
• Price changes will be communicated with at least 30 days' notice
• Failure to pay may result in service suspension or termination
• Refunds are provided according to our refund policy

Usage-Based Features

Some features may have usage-based pricing:

• Incident analysis volume beyond plan limits
• Extended data retention periods
• Premium AI features and enhanced automation
• Additional integrations and custom connectors

Intellectual Property

StackPilot IP

StackPilot retains all rights to:

• The Service platform, software, and algorithms
• AI models, training methodologies, and analysis techniques
• Aggregated insights and anonymized data patterns
• Service improvements and feature developments

User Content

You grant StackPilot the right to use your content to:

• Provide and improve the Service
• Train and enhance our AI models
• Generate insights for service development
• Create anonymized case studies and research materials

Disclaimers and Limitations

Service Availability

StackPilot strives for high availability but cannot guarantee uninterrupted service. We reserve the right to:

• Perform scheduled maintenance and updates
• Temporarily suspend service for emergency maintenance
• Modify or discontinue features with reasonable notice

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STACKPILOT SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from AI-generated recommendations or automated actions
• Issues arising from third-party integrations or service dependencies

Indemnification

You agree to indemnify StackPilot against claims arising from:

• Your violation of these Terms or applicable laws
• Your misuse of the Service or AI-generated content
• Unauthorized access to your account or integrations
• Content or data you provide that violates third-party rights

Termination

Termination Rights

Either party may terminate these Terms:

• With 30 days' written notice for convenience
• Immediately for material breach that remains uncured
• Immediately if the other party becomes insolvent

Effect of Termination

Upon termination:

• Your access to the Service will be suspended
• Data will be retained according to our retention policy
• You may export your data within 30 days of termination
• Accrued payment obligations remain due and payable

General Provisions

Modification of Terms

We may modify these Terms with reasonable notice. Material changes will require your acceptance to continue using the Service.

Governing Law

These Terms are governed by the laws of [Your Jurisdiction] without regard to conflict of law principles.

Contact Information

For questions about these Terms, contact us at:

• Email: support@stackpilot.com