What Are Cookies
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies enable the website to remember your actions and preferences over time, making your experience more efficient and personalized.
StackPilot uses cookies and similar tracking technologies to enhance your experience with our AI-powered incident response platform, analyze usage patterns, and improve our services.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the basic functioning of StackPilot and cannot be disabled:
- Authentication Cookies: Maintain your login session and team workspace access
- Security Cookies: Protect against CSRF attacks and maintain secure connections
- Load Balancing: Ensure consistent performance across our infrastructure
- Feature Flags: Enable/disable features based on your subscription and preferences
Functional Cookies
These cookies enhance your experience by remembering your preferences:
- Interface Preferences: Dark/light mode, dashboard layout, and notification settings
- Integration Settings: Remember connected tools and configuration preferences
- Team Context: Maintain your current team workspace and role information
- Language and Timezone: Display content in your preferred language and timezone
Analytics and Performance Cookies
These cookies help us understand how you use StackPilot to improve our service:
- Usage Analytics: Track feature usage, page views, and user interaction patterns
- Performance Monitoring: Measure load times, error rates, and system performance
- A/B Testing: Test new features and improvements with different user groups
- Incident Response Analytics: Analyze response times and effectiveness of AI suggestions
AI Enhancement Cookies
These cookies help improve our AI models and personalization:
- Learning Preferences: Remember your feedback on AI suggestions and corrections
- Pattern Recognition: Track successful incident resolution patterns for your team
- Personalization Data: Customize AI recommendations based on your role and expertise
- Model Training Indicators: Help our AI learn from successful vs. unsuccessful suggestions
Third-Party Integration Cookies
These cookies enable integration with external services:
- OAuth Tokens: Maintain connections to GitHub, Slack, and monitoring tools
- API Session Management: Manage authentication with integrated third-party services
- Webhook Verification: Verify incoming webhooks from PagerDuty, Sentry, and Datadog
- Integration Analytics: Track integration health and data flow effectiveness
Marketing and Communication Cookies
These cookies help us provide relevant information and improvements:
- Feature Announcements: Track which new features you‘ve seen announced
- Usage-Based Messaging: Show relevant tips and suggestions based on your usage patterns
- Satisfaction Surveys: Remember if you‘ve participated in recent feedback surveys
- Email Campaign Tracking: Measure effectiveness of important service communications
How We Use Cookie Data
Service Optimization
Cookie data helps us:
- Optimize AI model performance based on successful incident resolution patterns
- Improve user interface design based on interaction analytics
- Enhance integration reliability by monitoring connection health
- Reduce system load times and improve overall performance
Personalization and AI Training
- Customize AI suggestions based on your team‘s specific technology stack
- Learn from your feedback to improve future incident analysis accuracy
- Adapt investigation workflows to match your team‘s preferred methods
- Personalize dashboard views and notification preferences
Security and Fraud Prevention
- Detect unusual login patterns and potential security threats
- Prevent unauthorized access to team workspaces and sensitive data
- Monitor for suspicious integration activity or data access patterns
- Maintain audit trails for compliance and security investigations
Product Development and Research
- Identify most valuable features for different types of engineering teams
- Research new AI capabilities based on aggregated usage patterns
- Develop better integration workflows based on user behavior data
- Create anonymized case studies and research insights
Cookie Management and Consent
Your Cookie Choices
You can manage your cookie preferences through:
- StackPilot Settings: Configure cookie preferences in your account settings
- Browser Settings: Most browsers allow you to control cookies through their settings
- Cookie Banner: Adjust preferences through our cookie consent banner
- Opt-Out Tools: Use industry-standard opt-out mechanisms for analytics cookies
Impact of Disabling Cookies
Disabling certain cookies may affect your StackPilot experience:
- Essential Cookies: Disabling these will prevent you from using StackPilot
- Functional Cookies: You may need to reconfigure settings each visit
- Analytics Cookies: We won‘t be able to improve the service based on your usage
- AI Enhancement Cookies: AI suggestions may be less accurate and personalized
Team-Level Cookie Policies
Team administrators can:
- Set organization-wide cookie preferences for all team members
- Require specific privacy settings for compliance with company policies
- Configure data retention periods for analytics and tracking data
- Enable or disable AI learning features that use behavioral data
Data Retention and Deletion
Cookie Data Retention Periods
- Essential Cookies: Duration of your session or subscription period
- Functional Cookies: Up to 2 years or until you change preferences
- Analytics Cookies: Up to 26 months for trend analysis
- AI Enhancement Data: Aggregated and anonymized data may be retained indefinitely
Data Deletion Requests
You can request deletion of your cookie data by:
- Contacting our privacy team at privacy@stackpilot.com
- Using the data deletion tools in your account settings
- Clearing your browser cookies and local storage
- Requesting team-wide data deletion through your team administrator
Third-Party Cookies and Integrations
Integration Partner Cookies
When you connect external services, they may set their own cookies:
- GitHub: Authentication and repository access tokens
- Slack: Channel access and messaging permissions
- Google/Microsoft: SSO authentication and workspace integration
- Monitoring Tools: API access tokens and data synchronization cookies
Analytics and Support Services
We use selected third-party services that may set cookies:
- Performance Monitoring: To track system performance and uptime
- Error Tracking: To identify and resolve technical issues
- Customer Support: To provide assistance and track support interactions
- Security Services: To protect against threats and malicious activity
Managing Third-Party Cookies
You can control third-party cookies by:
- Reviewing and managing connected integrations in your StackPilot settings
- Configuring privacy settings in your browser or device
- Visiting the privacy pages of our integration partners
- Using browser extensions that block tracking cookies
Updates to This Cookie Policy
We may update this cookie policy to reflect:
- Changes in our AI capabilities and data processing methods
- New integration partners and third-party services
- Updates to privacy laws and regulatory requirements
- Improvements to our tracking and analytics capabilities
We will notify you of significant changes through email and in-app notifications.
Contact Information
If you have questions about our use of cookies or this policy:
- Email: privacy@stackpilot.com
- Privacy Officer: StackPilot Inc., [Your Business Address]
- Data Protection Officer: dpo@stackpilot.com (for EU inquiries)
We will respond to cookie-related inquiries within 30 days and help you understand and control how cookies are used in StackPilot.