User Management & Teams

StackPilot uses a secure, team-based authentication system designed for engineering teams working on incident response.

Authentication Methods

StackPilot supports multiple authentication methods to fit your team's workflow:

• Email/Password - Traditional sign-in method for individual accounts
• Google OAuth - Single sign-on with your Google workspace
• GitHub OAuth - Sign in with your existing GitHub account (recommended for developers)
• SAML/SSO - Enterprise single sign-on (Pro plan and above)

Team Workspaces

Creating a Team Workspace

When you sign up for StackPilot, you can:

1. Join an existing team - if invited by a team member
2. Create a new team workspace - for your engineering team or organization

Each team workspace includes:

• Shared incident history and playbooks
• Team-wide learning and pattern recognition
• Centralized integrations and connections
• Collaborative incident response

Team Roles & Permissions

StackPilot uses a role-based permission system:

Owner

• Full administrative access
• Manage team members and roles
• Configure billing and subscriptions
• Access to all integrations and settings

Admin

• Manage team members (except owners)
• Configure integrations and connections
• Modify project settings
• Access incident history and analytics

Member

• Participate in incident response
• View and create tickets
• Access team playbooks and timelines
• Use AI-powered analysis tools

Viewer

• Read-only access to incidents and reports
• View team analytics and metrics
• Cannot modify settings or configurations

Security Features

Multi-Factor Authentication (MFA)

• TOTP support - Use apps like Google Authenticator or 1Password
• Required for sensitive operations - Account changes, billing modifications
• Team-wide MFA policies - Admins can require MFA for all members

Session Management

• Secure session handling with automatic timeout
• Device management - View and revoke active sessions
• IP allowlisting - Restrict access to specific IP ranges (Enterprise)

Audit Logging

• Complete audit trail of user actions and system changes
• Integration activity - Track when tools connect and disconnect
• Incident response logging - Record who did what during incidents

Account Settings

Profile Management

• Update personal information and preferences
• Configure notification settings
• Manage connected OAuth accounts
• Set timezone and display preferences

Team Management

• Invite new team members via email
• Assign roles and permissions
• Remove or suspend team members
• Transfer team ownership

This authentication system ensures that your incident response remains secure while enabling seamless collaboration across your engineering team.